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Customer Insights Director

Customer Insights Director

The title doesn’t really explain this job. What KLAS needs is a strong story teller – someone who can sit down with company executives and lead them to solutions that improve their healthcare IT products and services.

We are not simply looking for a public speaker. We are seeking a customer advocate adept at resonating with audiences and supporting findings and recommendations with data. In this position you will:

1.       Find the story. You regularly contact healthcare providers and obtain their feedback on healthcare technology performance. While doing this you get to build meaningful relationships with these providers and give back industry insights. (“Research”)

2.       Understand the story. Customer Insights Directors analyze research findings and compile presentations and approaches that uncover opportunities for improvement.

3.       Tell the story. Finally, as mentioned, you will present these findings to the executive teams of healthcare technology vendor companies, guiding discussions that lead to and underscore improvement opportunities.

Whether you are an early-career consultant or a highly experienced one, if you have the right character and approach, you can make a real and individual impact on improving healthcare.

You must demonstrate:

  • Grit
  • That you are a customer advocate, a presentation expert, a researcher, and a data scientist all rolled into one
  • Masterful storytelling
  • Intellectual Curiosity
  • The ability to prepare for and deliver between 30-50 consulting engagements each year


  • Enough experience with influencing decision-makers to have earned some road rash
  • Knowledge of presentation and consulting best practices
  • Proficiency in MS Excel and exposure to both quantitative and qualitative analytics. Exposure to R is nice to have
  • Bachelor’s degree in a field that aligns to the duties of this role. Master’s degree nice to have

This is a full time, in-office position with excellent benefits, including medical, HSA, dental, vision, life, PTO, 401K, wellness programs, and more.

A Cover Letter should accompany your Resume.


A bit more about us: KLAS was formed in 1996 to assist healthcare providers make informed technology decisions by offering vendor performance information and differentiation. KLAS independently monitors vendor performance through the active participation of thousands of healthcare organizations, and uses a stringent methodology to ensure accuracy, honesty, and impartiality in our data.

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